Position Overview
The building blocks of the Girls Write Now Collaboratory, which houses our programs and services, are Writing, Mentoring, and Community. The Community Manager (CM) will be central to all three in order to help implement the organization’s strategic plan to scale while maintaining personalized supports for our members.
Specifically, the CM will be focused on providing guidance and quality control for our customized Learning Management System; building our Mentor-On-Demand system; and driving activities in a variety of formats within the college and career space. In these areas and more, they will be a leading voice in shaping experiences throughout the mentor-mentee life cycle—from program and curriculum development; to partnership building and recruitment; to pair engagement and support; to metrics and evaluation.
This role is instrumental to both the growth and the excellence of Girls Write Now’s programs. The ideal candidate will be interested in nonprofit management and social entrepreneurship, a strategic project planner and a nurturer of individual experiences; technically minded with a high emotional IQ; a strong leader and a communicative collaborator. They will work closely with our Senior Community Managers and Directors, as well as across departments from marketing and development to systems and operations, ensuring that the Girls Write Now Community has all of the resources and supports they need.
Learning Management System
Girls Write Now has a well-rounded multi-genre, multimedia “360” curriculum built up over nearly three decades. In the past three years, we have organized and expanded upon this content in a custom-designed learning management system (LMS) on the WordPress platform, engaging our community members in utilizing it as an anchor to their experience. The Community Manager is responsible for developing guidelines and providing quality control for the LMS, in terms of the creation of content as well as its dissemination.
Mentor on Demand Model
The Community Manager role will maintain, innovate, and grow our Mentor on Demand (MOD) model, which allows for mentors and mentees to meet for short, flexible sessions based on their needs, interests, goals, and schedules to explore specific topics within the college, career, creative, and wellness spaces. Systems-wise, the MOD resides at the intersection of WordPress, Salesforce, and Cal.com, and the CM will help manage processes from the perspective of multiple audiences: the mentor; the mentee; the corporate partner; and the staff manager. Each user needs a clear pathway to successfully and efficiently meet their goals.
College & Career
Girls Write Now’s 360-degree approach to programming spans all genres, media, and fields, with a strong emphasis on college, career, and leadership development. We offer a writing-focused pathway into a wide range of industries, from publishing and media to health, beauty, finance, technology, and beyond. Our mentees, aged 13-24, benefit from our dedicated resources to ensure a smooth transition through college, graduate school, internships, and into careers at all levels. The Community Manager specifically focuses on enhancing the writing, community, and mentoring experiences in the college and career spaces.
Duties & Responsibilities Across Programs
Core Areas of Focus:
Learning Management System (LMS)
- Develop and maintain comprehensive guidelines for the effective use of the LMS, ensuring alignment with Girls Write Now’s curriculum standards.
- Collaborate with staff, mentors, and stakeholders to create engaging, high-quality content that supports the multi-genre, multimedia “360” curriculum.
- Organize and structure LMS content in a user-friendly manner, ensuring easy navigation and access to relevant materials for mentors, mentees, and staff.
- Provide guidance and support to LMS users, tracking engagement and progress while gathering feedback for system and content improvements.
- Oversee the technical functionality of the LMS, ensuring it remains accessible, troubleshooting issues, and coordinating with program leads to align it with community needs.
Mentor on Demand (MOD)
- Oversee and manage Mentor On Demand (MOD) procedures to ensure efficient scheduling, communication, and support for mentors and mentees.
- Update and improve the Mentor on Demand (MOD) model to meet the evolving needs of mentors, mentees, corporate partners, and staff on an ongoing basis.
- Manage the integration of WordPress, Salesforce, and Cal.com to ensure smooth coordination across platforms for all MOD users.
- Provide clear pathways for booking, engaging in, and completing MOD sessions for mentors and mentees, ensuring a seamless user experience.
- Collaborate with corporate partners to align their goals with the MOD model and facilitate smooth interactions with participants.
- Track and analyze user experiences, session outcomes, and guide staff to improve system performance, user engagement, and overall satisfaction.
College and Career Initiatives
- Provide mentees with resources and opportunities to apply their writing skills across various industries, such as publishing, media, health, beauty, finance, and technology.
- Collaborate with colleges, partners, and industry professionals to create mentorship, internship, and career development opportunities for mentees.
- Organize and facilitate programs focused on college readiness, career exploration, and leadership development to equip mentees for success.
- Build and maintain a supportive community where mentees can connect with mentors, peers, and professionals, while monitoring their progress and offering personalized guidance.
- Offer personalized career coaching, resume building, and interview preparation for mentees through the MOD system to ensure they are well-prepared for professional opportunities in their chosen fields.
Additional Responsibilities:
Outreach & Recruitment
- Reach out to organizations and partners to recruit mentees and mentors, building strong connections to expand the GWN community.
- Coordinate open houses to introduce prospective mentors to GWN’s mission, programs, and opportunities.
- Manage partner engagement by fostering relationships, maintaining communication, and ensuring active collaboration.
- Plan and execute enrollment-focused marketing strategies to attract new mentees and mentors.
- Represent Girls Write Now by tabling at events, sharing information, and engaging with potential participants and supporters.
- Identify and pursue new recruitment opportunities to grow and diversify the Girls Write Now community.
Participant Enrollment & Onboarding
- Contribute to the design of program applications and onboarding materials.
- Review mentee and mentor applications and conduct mentor and mentee interviews.
- Work closely with the Systems department to align enrollment procedures with GWN systems.
- Ensure safety protocols are being adhered to, distribute orientation materials, and conduct onboarding training.
Community Engagement
- Produce key events to boost engagement, foster leadership, and support enrollment.
- Review feedback from event surveys to ensure that events meet program objectives and are well facilitated.
- Connect regularly with facilitators to discuss performance and provide feedback.
- Manage and operate GWN’s hybrid event technology in the office to ensure seamless virtual, hybrid, and in-person experiences.
- Assist other departments or the production of special events as needed.
Pair Management
- Serve as an individual Staff Lead, navigating and supporting a cohort of ~30 mentee/mentor pairs in the mentorship program.
- Work closely with the Systems department team to develop practical administrative systems that aid with pair management.
- Develop and communicate effective policies, procedures, and tools for Staff Leads to follow and utilize.
- Manage and advise mentor-mentee relationships to foster positive interactions between staff and the GWN community, and track pair progress toward program completion.
Curriculum Development
- Participate in weekly Journey Management meetings and contribute to the planning and design of curriculum.
- Design and lead educational programs that engage and empower participants.
- Build, design, and maintain Journey courses in Girls Write Now’s learning management system.
- Conduct comprehensive reviews of courses in the Learning Management System to ensure content accuracy, engagement, and alignment with educational standards.
- Build and design Journey and Event webpages to inform and engage prospective participants.
Program Development & Evaluation
- Co-develop feedback surveys as evaluation tools to help understand the impact of different programming components and the experience of the GWN community within these.
- Review and analyze survey data to assess program alignment with strategic goals and identify opportunities for improvement.
- Co-generate data-driven ideas and solutions regarding improvements for the GWN Collaboratory and community experience in alliance with other staff.
- Support the development, testing, and implementation of the LMS and portal to enhance program quality.
- Implement and evaluate improvements throughout the program to ensure satisfactory experiences for staff and the community.
- Incorporate reflective practices and tools for social-emotional learning and well-being into all program initiatives.
Qualifications
A successful candidate is systems-oriented with strong project management skills, technical savvy, a track record of building partnerships with different entities, experience working with youth, a creative drive, and a collaborative, problem-solving mindset. The Community Manager must be goal-oriented, able to meet deadlines, and focused on deliverables—while demonstrating flexibility, positivity, and adapting to new priorities in a fast-paced environment. Preferred candidates have:
Benefits Package
Learn About Girls Write Now’s Competitive Benefits including our Commitment to a Healthy Workplace Culture and Professional Development.
Financial
- Compensation: Annual Salary of $70-80K, depending on qualifications and experience
- Retirement: 401(K) plan administered through ADP Voya Financial
- Financial Discounts & Services: Access to Employee Assistance Program, Health Advocates, and LifeMart Employee Discounts
- Pre-Tax Benefits: Access to Flexible Spending Accounts, Health Savings Accounts, and Domestic Partner Coverage
Quality of Life
- Work from Home Option: Hybrid work schedule: Attendance required for in-person engagements and events. Girls Write Now headquarters, conveniently located in Midtown Manhattan, are always available for staff use.
- Paid Time Off: Annually: 12 full day holidays + 20 days paid leave in the first year—with expanded PTO commensurate with tenure.
- Summer Fridays: 1/2 days for Fridays in July & August
- Health Benefits: Employee-sponsored plans, including Medical, Dental, Vision, Short & Long-Term Disability
Wellness & Education
- Professional Development: Regularly scheduled professional development with experts across fields, including; Tech & Systems Trainings; Programs Best Practices; Culture & DEIB; Conflict-Resolution—as well as trainings designed specifically for employees based on their needs and areas of interest, including periodic coaching. Personally-selected professional development is encouraged, with time allotted, to advance both professional and personal goals.
- Writing, Mentoring & Community: Girls Write Now’s core offerings begin with our staff, and extend to our larger community. That means, employees have access to incredible role models, unprecedented networking, and rare events and experiences.
- Wellness, Culture & DEIB: Girls Write Now prioritizes maintaining a healthy work culture through Wellness and DEIB initiatives. We ensure all employees have a voice in contributing to the culture—through our Ritual & Culture Committee, monthly Wellness Wednesdays, Community Conversations, plus Editorial and Leadership bodies.
Meet Our Community Managers
I love working at Girls Write Now because it allows me to be part of a creative, dynamic, and inspiring community. Every day, I have the privilege of supporting mentees and mentors in their creative endeavors while fostering a space where diverse voices are celebrated. The work we do has a tangible impact, and I’m deeply proud to contribute to empowering young women and nonbinary individuals to create, pursue their dreams, and make a difference in the world. We help mentees build the skills and confidence they need to succeed in both their creative and professional paths. GWN is more than just a workplace; it’s a community dedicated to progress, collaboration, and making a meaningful impact.
Jesse Jagtiani, Senior Community Manager
Being a Community Manager at Girls Write Now means finding joy and purpose in the work we do each day. Supporting young creatives on their pathways to self-actualization, creating programs that enable them to grow, and embracing the variety of initiatives and ideas that flourish through the minds and hearts of the Girls Write Now community is humbling and inspiring. The Girls Write Now team is made up of dedicated, passionate people who get an enormous amount done and laugh frequently throughout the day. It’s a fantastic place to work where we’re all humans first and employees second.
Emily Rigby, Senior Community Manager
